We are committed to providing quality healthcare products and a reliable shopping experience. If you receive a damaged, defective, expired, or incorrect item, please contact our customer support team within 48 hours of delivery with your order details and photos of the product.
For safety, hygiene, and quality assurance reasons, we cannot accept returns or exchanges for opened, used, or prescription medicines. Products must be unused and in their original packaging to be eligible for review.
Return & Refund Guidelines
- Report damaged or incorrect products within 48 hours of delivery.
- Products must remain unopened and unused.
- Refunds are processed after the returned item is reviewed and approved.
- Approved refunds are issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Orders can only be canceled before they have been shipped.
- Shipping charges are generally non-refundable unless the error occurred on our side.
For any questions regarding returns, refunds, or replacements, please contact our support team. We are always happy to assist and ensure a smooth resolution.
