At Carehealthguru, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure that you receive quality healthcare products. If you experience any issue with your order, our support team is here to help.
If you receive a product that is damaged, defective, expired, or different from what you ordered, please notify us within 48 hours of delivery. To help us process your request quickly, include your order number along with clear photos of the product and packaging.
For health and safety reasons, we are unable to accept returns of prescription medicines, opened products, or items that have been used or tampered with. Only products returned in their original, unopened condition may qualify for replacement or refund after inspection.
Return & Refund Conditions
- Contact customer support within 48 hours of receiving your order.
- Return requests must include proof of purchase and product images.
- Products must be sealed, unused, and in their original packaging.
- Refunds or replacements are subject to product inspection and approval.
- Approved refunds are credited to the original payment method.
- Refund processing may take 5–10 business days, depending on your payment provider.
- Orders may be canceled only before they are shipped.
- Shipping charges are non-refundable unless the mistake was made by our team.
If you have any questions about returns, refunds, cancellations, or replacements, please contact our customer support team. We are committed to resolving every concern fairly and providing a smooth shopping experience.
